Description
‘Front of House’ staff are often the first experience of service provision for people from refugee backgrounds. The way front office staff support these clients/patients will play a significant role in health and other outcomes.This event will cover:
- The journey and settlement issues for people from refugee backgrounds;
- Trauma-informed approaches to engaging and supporting clients/patients
- Identification, eligibility and access to health services in Victoria
- Engaging language services and perspectives around health literacy
Trainers
- Kath Desmyth (Statewide Facilitator Refugee Health Program) — Cohealth/Foundation House
Eligibility criteria
Categories:
Capability 3 - Working with diverse consumers, families, and communities,
Capability 4 - Understanding and responding to trauma
Disciplines:
Allied Health,
Nursing
Levels:
Introductory
Lifespans:
Infant,
Child,
Adolescent,
Youth,
Adult,
Older Persons
13:00 to 14:30 Add to calendar
Zoom
