Emotional Intelligence at Work

Description

NOTE: This training in its current form has not involved people with lived experience in its development and delivery.

Emotional intelligence (EI) has become well known throughout the business world as a crucial component of personal effectiveness.
Successful people have highly developed emotional intelligence. They have self-awareness – they know their strengths, weaknesses, drives, values and impact on others. They have self-management – they control or redirect disruptive impulses and moods. They have social awareness – they understand other people’s emotional make-up. And they have relationship management – they build rapport with others to move them in desired directions. Emotional intelligence can be learned.

Participants Outcomes:
Understanding what constitutes Emotional Intelligence
Recognise the workplace benefits of Emotional Intelligence
Understand how to facilitate your thoughts and behaviour to increase productivity
Discover how you can manage your emotions, and positively influence yourself and others
Build more effective relationships with people at work and at home