Consumer Consultant Training - Session 1: What does it mean to be a Consumer Consultant? *CONSUMER WORKERS ONLY*

Description

Note: This training follows on from a Consumer Consultant forum held in 2020, during which collective professional development needs were explored and examined. Six learning topics were identified and further consultation was sought from the workforce and the Statewide Consumer Consultant Council (SCCC) on which areas of priority should be developed as part of the first two sessions.


All courses will be interactive, learner focussed and based on adult learning principles. We believe that Consumer workers approach learning with a wealth of knowledge and experience to contribute. This approach recognises the constant interweaving of theory and practice cultivating critical thinking and reflection, appreciating the contested nature of ideas and world views, and perspective taking through adopting ethical, human rights and social justice lenses.




Session 1: What does it mean to be a consumer consultant?

This session will cover:


Naming the value of the work to Consumer Consultants; to services/organisations; and to consumers

Exploring values, principles and philosophy underpinning CC work

Exploring the role and responsibility of organisations in understanding and championing CC work

Fostering camaraderie, community, knowledge sharing and learning from the collective experience in the room


Delivery Mode – 10am to 4pm online
A Zoom link with be sent to registrants prior to the event, along with some resources for pre-reading