Launch of the ‘It’s OK to complain!’ campaign

Description

In support of the work that MHCC is conducting in collaboration with Victoria's public mental health services to drive a positive complaints culture, The MHCC will be launching the 'It's OK to complain!' campaign in February 2022.

The campaign has been designed in consultation with services, and those with lived experience, to address the stigma around speaking up and making a complaint in the public mental health system. The campaign will involve promotional material including posters, postcards, videos and social media content to engage with staff, consumers and carers from a range of backgrounds. Materials will be distributed to services across Victoria to raise awareness and tackle stigma, in recognition that complaints are an important part of continuous service improvement as we reform our mental health system.