Effective Conflict Management

Description

Workplace conflict has an impact on more than the individual–it creates a ripple effect, the repercussions of which are felt throughout the team and the organization. In this course, you will gain practical experience in recognising causes behind interpersonal conflict, targeting emotional triggers that create conflict, and applying proven techniques and strategies to build an environment of cooperation.

Topics Covered
 Understanding conflict
 Causes of conflict
 Identifying the stages of conflict
 Defining the conflict resolution model
 Communicating assertively
 Managing your emotions
 Defusing angry situations
 Employing strategies to address and resolve conflict
 Giving constructive feedback
 Establishing a collaborative environment
 Formalising and monitoring agreement

At the conclusion of this workshop, participants will be better able to:
 Understand the conflict cycle and when to take action
 Anticipate the causes of conflict and respond proactively
 Understand your approach to handling conflict
 Manage strong emotions in a conflict situation
 Provide constructive feedback
 Employ strategies to constructively handle conflict
 Create productive outcomes and reach a final agreement